A lot of users who start using their first web hosting account, or switch companies, typically have enquiries with regard to how given operations are carried out or experience complications when setting up different things such as e-mails, site settings, and so on. This is why, some companies have prepared documentation with common questions and problems so as to help their clients receive information quickly and easily. As a result, the help desk staff can spend more time on actual problems that certain customers may be facing, since the solution for the minor things will already be available on the web and clients will be able to handle them without getting in touch with the support team. Having in-depth documentation is essential, especially for new clients with no prior experience whatsoever, as the hosting service entails a huge amount of functions and lots of individuals can get baffled about what action to take. A good information repository can both help you carry out the operations that you wish and find out how the web hosting service works as a whole.

Extensive Online Documentation in Shared Website Hosting

If you’ve bought your very first shared website hosting plan through our company or have migrated your site over to us, you will get familiar with our platform and our custom-created Hepsia Control Panel in no time as we have prepared a comprehensive online knowledge base where you can find all the information that you will ever need – both general info in regard to the hosting service as a whole and more concrete info about the separate features that you can use and the problems that you might stumble upon. The articles themselves are available in two locations. The whole article list can be accessed via the Help section of the Control Panel. You can access relevant articles about the different functions in each Control Panel section as well. You can learn how to accomplish pretty much everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles feature in-depth instructions, so you won’t ever get baffled due to an unclear text. Surely, in case you chance upon a more specific obstacle and you can’t find a solution in our knowledge base, you can get in touch with our client support team members 24-7-365.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which comes with our semi-dedicated plans, will permit you to access the thorough online documentation that we have prepared for you. The articles offer general information on our web hosting services, educational manuals about the different features that you can make use of, together with troubleshooting instructions that can help you fix common issues that you could experience. The topics that we’ve covered encompass more or less everything, from uncomplicated things such as how to host a brand-new domain name in the account, to more complex ones such as which SSH commands can be executed on the semi-dedicated servers. Relevant articles about the features of a certain Control Panel section will always be available on the right side of the page that you’re on, whilst the complete article list is accessible through the dedicated Help section.