A ticketing system is the most popular means of communication that hosting companies offer to their clients. It is typically part of the billing account and is the fastest way to fix a problem that requires a certain period of time to examine or that needs to be escalated to an administrator. Thus, all comments given by either party will be kept in the exact same place in the event that somebody else wants to work on the given problem and the information already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which goes to say that you’ll need to log in and out of no less than two accounts in order to execute a particular task or to touch base with the hosting company’s technical support team. In case you’d like to administer a handful of domain names and each one of them is hosted in its very own account, you will need to use even more accounts at the same time. It might also take a significant span of time for the hosting provider to process your tickets.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you won’t ever have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst you’re browsing your website files or modifying different settings. The ticketing system is being closely monitored 24/7/365 by our client support staff members and the response time is maximum sixty minutes, but it rarely takes more than twenty minutes to obtain help. In stark contrast to certain providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and request information with regards to any billing or technical issue. On top of that, you can see a collection of educative articles, which will help you handle the most commonly experienced difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated plans, which means that you will not require another platform to get in touch with our customer service staff – you can do it on the spot if you face a predicament. Posting a new ticket requires a few clicks of the mouse and finding an older one is equally simple. Using our clever search option, you can swiftly track down any ticket that you’ve already opened. You can post a ticket at any particular point in time since our client service team members are at your service 24-7-365 and respond in less than 60 minutes, although it seldom takes this much to get support. With the Hepsia Control Panel, you will have everything in a single place and you can forget about using 2 or more platforms to resolve a simple problem.