A live chat is among the many ways of communication provided by some web hosting suppliers as a part of their support services. Depending on the company, the chat is used for pre-sales, billing and/or technical assistance. This method of communication is faster compared to a support ticket and it will make it much less likely to misunderstand or misspell something compared to a call with an agent. Furthermore, when the issue that you have needs some time to be investigated and taken care of, you'll be able to do something different in the meantime instead of just waiting, as you'd have to do if you call. You can also employ a live chat support service without charge provided that you have Internet accessibility even if your hosting provider is situated in another country and they do not have a local phone number you can call.

Live Chat Support in Shared Website Hosting

As part of the support services that we provide for our shared website hosting plans, you'll find live chat support which is available 24x7, even on holidays. You will be able to contact us no matter if you already own an account or not, because we can support you with all kinds of things, ranging from giving you common information about our solutions in case you are not our client yet and you are considering to purchase one of the plans, to helping you with installing an e-mail account in an e-mail client. Part of the issues are more complex and time-consuming, which means that you will need to use the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is accessible to all our prospective and present clients. In case you're thinking about a new web hosting account, you're able to chat in real time to one of our agents and receive more info about our semi-dedicated plans so as to pick the best package for your sites. If you already have an account with us, we'll be able to assist you in a timely manner with billing, general and first-level technicalmatters. Although in some cases you'll have to open a support ticket as there're issues that cannot be resolved through a live chat, we'll be able to assist you with various common tasks, for instance setting up an email account in an e-mail client or forwarding one domain name to another. Thus, you will enjoy prompt support and you will save a lot of time.