If you ever have any enquiries in regard to your hosting package or you encounter a problem with your sites, you will have to touch base with the respective hosting company’s tech support team. It may not matter how promptly they’ll answer if you’ve got a general query, but a problem such as a bungled script update, for instance, may result in your website becoming broken or unavailable on the web. And the longer you wait for the support team to assist you, the longer the website will be out of order. If you offer goods or services online, any downtime will affect your website unfavorably and you can lose existing or prospective clients. A lot of web hosting providers, primarily resellers, handle emails and support tickets within twenty four hours, but in the electronic age that is far too long, as clients will scarcely ever revisit a site that is not functioning properly for long periods of time.

One-Hour Response Guarantee in Shared Website Hosting

If you are using any of our shared website hosting plans and you’ve got an enquiry or come across some difficulty, you can touch base with us 24/7 by posting a support ticket or by writing an email and we promise that you’ll obtain an answer within the hour. If the issue can be resolved, we will do it before we respond to you, while in case there’s something that you need to do on your end, we will give you all the required information – what workable solutions to try out, what settings to check, etc. Normally, you will get a response within less than 30 minutes, which suggests that waiting around for hours and hours or even for more than a day to obtain assistance is something inconceivable. Our 1-hour reply time guarantee applies to any question that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

As we understand exactly how critical it is to obtain timely help, we guarantee that you’ll never need to wait around for more than one hour to get a response to any ticket that you post via your semi-dedicated server CP. Actually, you’ll seldom have to wait around for more than twenty to thirty minutes and this applies to any inquiry regardless of what its nature is – general, technical or billing. Plus, our technical and customer support staff is on duty 365 days a year, so even if you submit a ticket during official holidays, you will always get a fast response, which will contain the answer to a question, the solution to a problem or the details necessary to resolve an issue yourself – if there’s something that you need to do on your end. With us, you’ll never have to waste a whole day waiting around for an answer like you would with a lot of other web hosting providers.