Phone Support in Shared Website Hosting
If you decide to buy one of our shared website hosting plans, you will be able to connect with our customer support team via phone for 14 hours per day. We will help you select the proper plan for your sites as we realize that it's better to discuss such issues with a live person. In case you already own an account, we will assist you with all sales/billing questions and general matters, even with some tech problems that do not involve a lot of time or escalation to a system administrator because it is more convenient to open a support ticket for time-consuming issues so as to have all the correspondence in a single place. We have telephone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server plans that we offer feature real-time phone support for 14 hours a day. In case you hesitate which package will be appropriate for your websites, you would like to find out more about the package's specifications or you'd like to have any other information about our solutions, you have the option to call any of the local phone numbers that we have in the United States, the UK and Australia and our customer support agents will assist you. In case you currently have an account, you are able to get in touch with us about general and sales matters, although we're often able to assist with a multitude of tech issues as well. For strictly tech troubles you will have to employ our built-in ticketing system where the correspondence between you and our tech support team will be in one place, which is the better option if the issue can take additional time to be taken care of or it has to be escalated to our system administrators.