Being able to communicate with your shared website hosting provider when you have any kind of questions or encounter any difficulties is really important and how fast they will answer and react is often essential, particularly if your website is business-oriented, as more downtime often means losing potential clients. The support options are usually a quick way to distinguish genuine providers from resellers. The latter in most cases respond only to e-mail messages or support tickets and you may need to wait for a whole day or maybe more so as to get an answer. When your trouble involves a couple of responses, you could end up losing a few days so as to have a basic problem fixed. Using a genuine and reputable website hosting supplier, you'll be in a position to contact the support at any moment and receive a timely reply whatever the problem or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Website Hosting

We acknowledge the importance of receiving assistance right away, so our shared website hosting services feature 24/7 support along with several options for communication. If you do not have an account yet, you can easily give us a call or come on our live chat and chat with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up obtaining a service that you cannot use effectively. If you already have your hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs further investigation. In contrast to the majority of suppliers out there today, we respond to all of the tickets within the hour, so you will not need to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated plans that we supply feature 24/7 customer and tech support, which means that no matter what issue you have, you can contact us and we will assist you right away. Our guaranteed response time for each e-mail or support ticket that you open via your Hepsia web hosting Control Panel is only 1 hour; usually the response time rarely exceeds 20 minutes. In addition, we offer telephone support with multiple local numbers worldwide as well as a live chat, so that you will be able to get in touch with us and get more details about our services even if you don't have an account yet. We're able to assist you with nearly any question or a problem you have - payment methods, package specs, e-mail setup, website hosting account settings, and many others. If you use our services, you will not ever experience a scenario where you have to wait for a few days to get a problem solved like you may need to do with lots of other suppliers.

24/7 Customer Support in Dedicated Servers

With a 1 hour max answer time warranty, you will receive prompt support when you purchase a dedicated server from our company. Our customer and technical support teams are online 24/7/365, therefore every time you open a ticket via your billing account or you send an e-mail message about any problem with your server or the pre-installed software on it at any time of the day, you will get a response within one hour, even during holidays. Our ticketing system is the better option in case the issue in question needs a longer period of time to be resolved or when it should be given to our administrators, because it's easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to phone us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also assist you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 too.