Customer Support Channels
A 1–Hour Response Time Guarantee
Each support request you send to us will be attended to within maximum 60 min. If your trouble ticket or e–mail calls for additional assistance from an administrator, we will forward it and leave a note to notify you that your case is being worked on. If you order the Optional Admin Services package, all of the server administration tasks included there will be performed at a time that suits you.
A First–Class Client Support Service
Should you require assistance using our Web Hosting Control Panel or with any of the applications that we have installed on the dedicated web hosting server for you, you can get in touch with our client support team anytime through the ticketing system. Plus, in case you require assistance managing your server, you can order the Optional Admin Services package, that includes weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, data backup hard disk storage space, etcetera.
An Easy–to–Navigate Help Area
Every dedicated web hosting plan includes our charge–free Web Hosting Control Panel, which offers an elaborate knowledgebase and a collection of how–to video tutorials. Whenever you need help working with the Web Hosting Control Panel, just push the Videos or Help buttons located in the top right corner.