Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Resolution Warranty

  • Our customer assistance team is on duty 24x7 to attend to all of your assistance demands. Every single ticket you send to us shall be replied to within no more than 60 mins. If your case demands the assistance of an administrator, we’ll send the ticket to the technician on duty and will inform you that the case is under control.

  • Top quality support service

  • Top–quality Tech Assistance Service

  • We offer you around the clock customer assistance through a super–fast ticket program integrated into your Control Panel. You’ll be able to e–mail us whenever you want about any of the applications that come pre–configured on your virtual server, this includes the chosen Linux OS, the server administration panel and our in–house produced Web Hosting Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • A thorough and consistently updated collection of articles is incorporated into our custom–built Web Hosting Control Panel. It offers quick tips about how to conduct all of the fundamental website maintenance duties. The Help area offers in–depth how to articles and step–by–step video lessons. You can gain access to the Help zone by clicking the Help or Video buttons in the top right part of each Control Panel section.